Conflict Management Training- reduces assaults against staff
- helps retain key staff members
- increases the confidence and performance of managers and staff
- creates a safer environment for staff and service users
- enhances customer service
- reduces staff turnover
- reduces the need to resort to force
- Better protects the organisation from compensation claims and reputation damage.
Delivered by licensed, qualified, and fully insured trainers. Our programmes have been developed by the leading consultancy in workplace violence and conflict resolution in the UK. This is now available here in Ireland. Our Physical Intervention programme has been medically reviewed, for your peace of mind. Does your existing programmes leave you open to litigation or vicarious liability? Why not contact us today for a 'no obligation' telephone consultation.
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Our Services
As well as our Conflict Management Services we offer services, advice and training in:
- Physical Intervention. The physical skills programme is simple
and effective yet lower in risk for the staff using them and the
individuals to whom they are applied. The specially devised non-aggressive
skills help to calm a situation. At the heart of their success it that
they do not use pain to seek compliance. The skills are taught in a way
that enables staff to identify the least aversive options to achieve the
objective. Based on simple yet powerful principles men and women
confidently apply these skills in a range of environments to protect
themselves, their colleagues and service users/customers.
- SAFERwork: Tailored
for all office, security, retail and transport work. Staff are trained in
the basic skills to assess and evaluate a situation, see the early warning
signs and take appropriate action. In a national Maybo survey in the UK,
(2005) 86% of local authority staff reported they had been verbally abused.
In addition 27% had been physically assaulted.
- SAFERcare: designed for healthcare, social care and ambulance
staff. Maybo PI skills boosted confidence for staff from lone workers to
those in psychiatric intensive care, and restraint incidents were reduced.
Ambulance stations where personal safety training has been introduced
show reported incidents of physical violence down by 26% within a year.
For more details of these services and our allied services in Consultancy
and our safer children programme contact us today.
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