Conflict Resolution and Management in Ireland

Conflict Management Training

  • reduces assaults against staff
  • helps retain key staff members
  • increases the confidence and performance of managers and staff
  • creates a safer environment for staff and service users
  • enhances customer service
  • reduces staff turnover
  • reduces the need to resort to force
  • Better protects the organisation from compensation claims and reputation damage.

Delivered by licensed, qualified, and fully insured trainers. Our programmes have been developed by the leading consultancy in workplace violence and conflict resolution in the UK. This is now available here in Ireland.

Our Physical Intervention programme has been medically reviewed, for your peace of mind. Does your existing programmes leave you open to litigation or vicarious liability?

Why not contact us today for a 'no obligation' telephone consultation.

Maybo Conflict Resolution Training Ireland

Conflict Resolution Ireland News

Conflict Resolution Ireland awarded Maybo Licence for Ireland

Conflict Resolution Ireland awarded Maybo Licence for Ireland In the field of Conflict Resolution Maybo are recognised world-class specialists. Conflict resolution Ireland recently obtained the licence for Maybo. The picture shows Stephen Heffernan, MD of Conflict Resolution Ireland being Congratulated by Charles Polkey of Maybo on receiving the license to deliver the Maybo Programmes in the Republic of Ireland

Irish Nightclub industry receive Conflict Resolution Training

Irish Nightclub industry receive Conflict Resolution Training Stephen Heffernan, CEO of Conflict Resolution Ireland, presenting the Conflict Management and Physical Intervention Certificates to Barry O’ Sullivan, CEO of the Irish Night Club Industry Association. Barry and a team of Nightclub Staff recently completed a Training Programme in Conflict Management and Physical Intervention.

Charity pays out £50,000 after stabbing of lone worker.

A mental health charity has been ordered to pay £50,000 for failing to protect a graduate who was stabbed to death by a paranoid schizophrenic.

Mental Health Matters’ employee was found in Ronald Dixon's Newcastle home in 2006. The Sunderland-based charity admitted health and safety breaches and was fined £30,000, with £20,000 costs.

“Although the care sector has done much to improve the safety of its workers over the last 30 years, this incident and associated fine will remind care organisations that their communications, risk assessments and procedures must be clear and effective,” says Tim Cooke, chartered psychologist with violence reduction specialist Maybo.

"It is important to keep this need in perspective. The vast majority of violent crime is not committed by people with mental illness and people with severe mental illness are themselves at risk from the wider public. So they deserve confident and effective support.

He adds: “To achieve this, care charities and organisations should re-visit their risk assessment and importantly make sure something is being done about high risk areas. In particular they need to ensure good practice is followed through, especially for lone workers, and that client history is known to carers in direct contact with potentially dangerous individuals.

“Training and support should enable carers to make safe choices in advance of and during a risky situation. An important skill is the dynamic risk assessment which enables early retreat where appropriate and possible. “


Recession sharpens focus on conflict management training need

BRC survey 2009 shows violence against staff up on previous year.

Violence against shop staff doubled in 2008/09 according to the British Retail Consortium’s Crime Survey 2009, although it is still lower than its height in the 2004/05 survey.

“Retailers had been making good progress in reducing violence and abuse against shop staff,” says Bill Fox of Maybo, conflict management specialists. However we have seen an increase in crime and aggression during the economic downturn.”

The BRC survey showed physical violence rose 58 per cent, verbal abuse by 37 per cent on the previous year. At least 22,000 retail employees suffered threats, physical or verbal attacks. The actual figure is probably much higher as a good deal of abuse goes unreported.

“The decline in violence seen in previous years has been helped by improved technology and conflict management training for customer facing staff and for security officers. Budgets are tight but it is important that investment continues in staff and customer safety, fortunately flexible and cost-effective is now available including online options,” says Mr Fox.

Further information from the BRC - BRC press release

The survey was completed by 60 retailers employing over a million staff. The results were compiled in December 09 and relate to each participating retailer's most recent reporting year.



Maybo Conflict Resolution Training Ireland
Conflict Resolution Ireland
7 Beechlawn Ind. Complex
Walkinstown
Dublin 12
Phone: 01 4568872
Mobile: 086 4019245
Email: info@conflictresolution-ireland.ie